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Frequently Asked Questions

What is VitalNeon, and what products or services does it offer? +

VitalNeon is a premier e-commerce website that specializes in selling high-quality and stylish neon signs for a variety of occasions and categories. Our product line includes custom neon signs, wedding neon signs, party neon signs, sports neon signs, music neon signs, and many more.

How do I place an order and what are my payment options? +

To place an order, simply select the neon sign(s) you wish to purchase and proceed to checkout. We accept all major credit cards and PayPal as payment options.

Can I customize my neon sign and what is the process? +

Yes, we offer custom neon sign designs that allow you to create a unique and personalized design that perfectly reflects your style and preferences. The process involves sending us your design ideas and our experienced team working with you to create a high-quality and unique neon sign that you will love.

What is the delivery time for a neon sign and what is your shipping policy? +

While delivery times may vary depending on your location and the availability of the product, we generally aim to deliver your neon sign within 7-14 days. We offer free shipping on all orders and we ship internationally to most countries.

What is your return policy and what happens if my product is damaged or defective? +

We offer a 30-day return policy for any neon signs that are damaged or defective upon arrival. In such instances, we will gladly refund your purchase or provide a replacement product, as per your preference.

How are the neon signs powered and what are the installation requirements? +

All of our neon signs are powered by a standard 12V power supply and more and come with easy-to-follow installation instructions. Installation is simple and straightforward, and our customer support team is always available to assist you with any questions or concerns you may have.

What is the warranty on your neon signs and how do I get in touch with customer support? +

We offer a 1-year warranty on all of our neon signs, giving you peace of mind and confidence in your purchase. Our experienced customer support team is always available to assist you with any questions or concerns you may have, and you can contact us via email or phone.

Do you offer wholesale pricing or bulk discounts? +

Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact us directly to discuss your requirements and pricing options.

What is your privacy policy and how do you handle customer information? +

At VitalNeon, we take your privacy and security very seriously. We only collect your email address for communication purposes, and we never share your personal information with third parties. Our payment system, Stripe, provides secure and reliable payment processing, ensuring that your credit card information is safe and secure.

What if I have additional questions or feedback? +

We always welcome feedback from our customers, and we encourage you to contact us with any questions or concerns you may have. Our team is dedicated to providing you with the highest level of customer service and support, and we are always happy to help in any way we can.